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COMPLETED Customer support triage → draft reply

exec_9f2a…demo-complete · sequential workflow

DURATION
8.4s
TOKENS
2450
COST
$0.0144 est.
INPUT
Subject: Still charged after cancelling

"I cancelled my plan on the 3rd but I was charged again on the 5th. Order #48213. Can you refund it? This is the second time."
STEPS
  1. 1. Triage Agent COMPLETED
    800 tok · $0.004560 · 3.1s

    Read the message, classified it, and looked up the order via the http_request tool (GET /orders/48213 → 200).

    {
      "category": "billing",
      "intent": "refund_request",
      "sentiment": "frustrated",
      "order_found": true,
      "charge_after_cancel": true,
      "priority": "high"
    }
  2. 2. Reply Drafter COMPLETED
    1650 tok · $0.009870 · 5.3s

    Took the structured handoff from step 1 and drafted a reply. Did NOT issue the refund — that step is gated for human approval.

    Hi — you're right, and I'm sorry. Order #48213 was cancelled on the 3rd but a charge went through on the 5th. I've flagged it for a refund of the duplicate charge; you'll see it back on your card in 5–10 days. Because this is the second time, I've also added a note so it doesn't recur. — Support
RESULT

A ready-to-send reply, plus a refund flagged for one-click human approval. The agent decided the category, looked up the real order, and stopped short of moving money on its own.

And when it goes wrong

A demo that only shows the happy path is the black box with better lighting. Here is a real failure: the tool it needed was down, so the run stopped and said so — it did not invent an answer. You still see where, why, and what it cost up to that point.

FAILED Inventory check — the API was down

exec_3c7b…demo-failed · sequential workflow

DURATION
4.1s
TOKENS
430
COST
$0.002370 est.
INPUT
"How many units of SKU-7741 are in the Berlin warehouse right now?"
STEPS
  1. 1. Inventory Agent FAILED
    430 tok · $0.002370 · 4.1s

    Decided to call the inventory API via http_request (GET /stock/SKU-7741). The API returned 503 Service Unavailable. The agent retried once, got 503 again, and stopped.

    ToolError: http_request → 503 Service Unavailable after 2 attempts (upstream: inventory.internal). Run marked FAILED; no partial answer invented.
RESULT

Run stopped — no partial answer was fabricated. A failed run is reported as failed.

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